Shipping Policy

Thank you for shopping with Zarafat! We strive to offer our customers a smooth and reliable shopping experience. Please read our shipping policy below:

1. Shipping Locations

We currently offer shipping across Pakistan, including all major cities and remote areas. We do not ship internationally at this time.

2. Processing Time

  • Orders are processed within 1-2 business days from the time of oder confirmation.
  • All orders are subject to availability. If a product is out of stock, you will be notified via email or phone, and we will offer alternatives or a full refund.

3. Shipping Methods & Delivery Time

  • Standard Shipping: Orders will be delivered within 3-7 business days depending on your location.
  • Express Shipping: Available for selected areas at an additional cost, with delivery within 1-3 business days.

Note: Delivery times may vary due to public holidays, weather conditions, or third-party courier delays. We are not responsible for delays caused by these factors.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and the size of your order.
  • Free shipping nationwide (T&Cs apply).

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your order on the courier’s website.

6. Delivery Issues

  • If you do not receive your order within the expected time frame, please contact us at itszarafetstore@gmail.com or +92 331 3273205 for assistance.
  • In case of incorrect or missing deliveries, please notify us within 7 days of receiving your order, and we will work to resolve the issue.

7. Delivery Restrictions

  • We are unable to deliver to P.O. Boxes or certain remote areas. Please ensure that your address is correct and complete at checkout.
  • In the case of a failed delivery attempt, the order may be returned to us, and you may be charged an additional shipping fee for re-delivery.

8. Damaged or Defective Items

If you receive any damaged or defective items, please contact us immediately at itszarafetstore@gmail.com or +92 331 3273205, and we will arrange for a replacement or refund as applicable.

9. Custom Duties & Taxes

For orders within Pakistan, all local taxes and duties are included in the price at checkout. There are no additional charges at delivery.

10. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with an order, please feel free to contact our customer support team:

  • Email: info@zrafatstore.com
  • Phone: +92 331 3273205